Privacy Policy

Last updated: May 2026  •  Effective: May 2026

1. Who We Are

Openmart Marketplace (“Openmart,” “we,” “us,” or “our”) is an online classifieds and peer-to-peer marketplace platform built for buyers and sellers across Nigeria. We operate the website at openmart.ng and related services.

This Privacy Policy explains what personal information we collect when you use our platform, how we use it, and the choices you have.

2. Data We Collect

We collect information you provide directly to us and information generated by your use of the platform.

Information you provide:

• Account details — your full name, email address, and password when you register.
• Profile information — your phone number and general location (state or city) that you choose to display on your profile.
• Listings — product titles, descriptions, prices, condition, category, and photos you upload when creating a listing.
• Messages — chat messages you send to other users through the platform.
• Reviews & ratings — feedback you leave on sellers after a transaction.

Information collected automatically:

• Usage data — pages visited, search queries, product views, and timestamps.
• Device information — browser type, operating system, and screen resolution.
• IP address — used only for security and fraud prevention.

3. How We Use Your Data

We use your personal information to:

• Create and manage your account and keep it secure.
• Display your listings to potential buyers.
• Enable direct chat between buyers and sellers.
• Show your public profile (name, location, and ratings) to other users.
• Send you important notices about your account or a listing (e.g. a new message or offer).
• Detect fraud, spam, and prohibited listings.
• Improve the platform based on how users interact with it.
• Respond to your support requests.

We do not use your data for automated decision-making or profiling that produces legal effects on you.

4. Data Sharing

We do not sell your personal data to third parties. We share data only in the following limited circumstances:

• With other users — your public profile (name, location, average rating) and listings are visible to all visitors. Your phone number is only shown to users who are logged in and engaged in a chat with you.
• Service providers — we may use trusted third-party services (e.g. cloud hosting, image storage) that process data on our behalf under strict confidentiality terms.
• Legal obligations — we may disclose data if required by Nigerian law, court order, or to protect the safety of our users.

5. Data Storage & Security

Your data is stored on secured servers. We use industry-standard measures including encrypted passwords (bcrypt), HTTPS, and access controls to protect your information.

No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

We retain your data for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where retention is required by law.

6. Your Rights

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — update your name, phone, or location from your account settings at any time.
• Deletion — request that your account and associated data be deleted.
• Withdraw consent — stop using the platform and request deletion at any time.

To exercise any of these rights, email us at support@openmart.ng. We will respond within 14 business days.

7. Cookies

We use a small number of essential cookies and browser storage (localStorage) to:

• Keep you logged in between sessions (authentication token).
• Remember your preferences (e.g. last search filters).

We do not use advertising cookies or third-party tracking pixels. You can clear cookies at any time through your browser settings, though this will log you out.

8. Children’s Privacy

Openmart Marketplace is not intended for children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe a child has created an account, please contact us at support@openmart.ng and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. Continued use of the platform after any changes means you accept the updated policy.

10. Contact Us

If you have questions, concerns, or requests about this Privacy Policy, please reach out:

• Email: support@openmart.ng
• Platform: openmart.ng

We are committed to resolving any privacy concerns promptly and fairly.